Information We Collect About You: When you make a donation or pledge to us, whether by phone or online through one of our websites like Klove.com, Air1.com, crisisresponse.org (Crisis Response Care), and our other websites, we may collect and maintain personal information from you about your donation or pledge, as follows:
- contact information:name, complete address, phone number, email address
- payment information: credit card number and expiration date, financial institution, and billing information
- information you wish to share: questions, comments, suggestions, personal testimonies, prayer requests
- donation history
How We Use Your Information: For your donations and pledges, we use your personal information to complete your donation transactions. In addition, we may use your personal information to better understand your needs and provide you with better ministry or service experiences. We may also use your information to communicate back to you concerning your donation transactions, and update you on ministry stories, results, and key initiatives. It’s important for you to know credit card numbers are encrypted and used only for donation or payment processing (first two and last four digits only) and are not retained for other purposes.
How Long We Hold Your Personal Information. We consider our relationship with our donor community to be lifelong, and we retain your personal donor information indefinitely unless you explicitly request that we delete your information. In accordance with our legal obligations, and tax and accounting rules, we need to retain some of your donation payment-related data even if you request deletion of your information. When we no longer need to retain your payment information, we will dispose of it securely, at the appropriate time.
Removing Your Name From Our Mailing List. Please contact us if you wish to be removed from our mailing list (however, we may still communicate with you for a period of time concerning your active pledge and donation transactions).
K-LOVE: 1-800-525-5683 and select option 2
Air1: 1-888-937-2471 and select option 2
Rev. November 2021